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Show, Don't Tell

🤫 Show, Don't Tell #60 - Your demo is putting people to sleep


Read Time: 4.6 minutes

Welcome to our 60th edition of Show, Don't Tell. A newsletter to help you build REMARKABLE interactive demos...3 tips at a time.

This week we:

  1. Keep brains from checking out
  2. Build more than one off-ramp
  3. Let buyers choose their device

Let's get after it...

Supported By:

  • Navattic is our favorite interactive demo platform ❤️
  • It's easy to build demos of your product, that feel like the real thing
  • With HTML screen captures, easy editing, lots of sharing options, and powerful analytics
  • ​Try building your first demo for free!​
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Tip #1: Motion Is the Antidote to Click Fatigue

We've all seen them. We've all built them. Including me.

I’m talking about demos that are all text, all the way to the end. There's nothing wrong with it, I guess. But it doesn't pull you in either.

Elation is a great example of how a little bit of motion can go a long way for your demo engagement.

The intro screen kicks things off with a swooping animation with a splash of social proof.

Then they ease off.

And after a few more steps, just when your brain starts to coast…BOOM! A GIF drops into the tooltip.

That rhythm is the whole game. Motion, then stillness, then motion again. It works because:

  • Your brain naturally chases movement
  • The static steps let the content breathe
  • Returning to motion mid-demo re-engages anyone who's gone into autopilot

We've talked a lot about moments of delight. Everywhere from Kickup's running man in Edition #3, to Preservica's loading screen in Edition #12. But those are single touches. Elation shows you can build a whole attention strategy around motion, using it as a tool to pace the buyer through the entire experience.

​→ See how Elation uses motion to keep you locked in​

Tip #2: Give Them a Way Out Before They Bounce

There’s a tension that plays out in almost every demo program.

Demand gen wants conversion points. Buyers don't want to be ambushed.

So the result is usually a compromise that no one likes. It’s one CTA, at the very end, or a form at the beginning.

Crunchr found the middle ground, and it's exactly what we've been recommending to our own clients.

A few steps into their tour…wellllll before you get to the end…the demo pauses and presents three options side by side.

Continue the tour. Go back. Or, nestled right in the middle, is “book a demo.”

And then they do it again later in the demo. It’s the first time we’ve seen a second off-ramp, but we love it.

Why this works:

  • Nobody feels trapped by a form
  • Buyers who are ready to convert don't have to wait
  • Demand gen gets earlier conversion opportunities

Our advice is put your first off-ramp at the moment the buyer has seen enough to be interested. Not so early they haven't seen the value yet, and not so late they've already tuned out.

​→ See how Crunchr built their off-ramps​

Tip #3: Build Demos for Both Devices

Some products are used at a desk AND out in the field. But most demos pretend only one of those exists.

Encircle wasn’t going to make that mistake. Right at the start of their demo, they ask you to choose.

“Do you want to experience this on desktop or mobile?”

The desktop version plays out like a standard interactive tour. The mobile version drops the entire demo inside a phone display.

It's a small decision point that does a lot of work. A buyer sitting at their desk gets the experience they expect. A buyer thinking about their team out in the field gets to see the product through that lens instead.

Instead of toggling between views or committing to one, they let the buyer decide which world they live in before the demo even starts.

If your product gets used in more than one context, your demo should reflect that. Just build two demos and connecting them at the start like Encircle did.

​→ See how Encircle lets you pick your device​

One capture library, available for every demo

This is one of those features that sounds simple, but actually makes a HUGE difference.

If you’ve built multiple demos in Navattic, you’ve 100% experienced the challenge of managing multiple capture collections.

Like when you create a new demo and need to duplicate captures from one demo to the next. Or you waste time capturing screens that have already been captured!

And then you update captures in one collection, but all of your duplicate collections of the same captures remain the same.

NO MORE!

With Workspace Captures, you can now easily manage your screen captures at a Workspace level and re-use them across multiple demos.

And when you edit a screen capture, you know exactly what linked demos will be updated automatically.

So you can focus on getting the perfect screen capture every time and sleep easy knowing that you’ll never need to capture it again.

This feature is in beta for Growth and Enterprise customers, ask your Navattic CSM to get access.

​→ Here’s a quick interactive demo showing you how it works​

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Ask the Dash Bros 🎙️

A live, FREE coaching session to help you build better interactive demos (and make them your top marketing asset.)

In these 45-minute coaching sessions, Eric and Jason answer your questions about demo strategy, distribution, sales enablement, and any other challenges you're facing with interactive demos.

The next session is Wednesday, May 27th at 12PM ET.

​→ Register now - It's 100% Free​

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So that’s it. Our 60th edition of Show, Don’t Tell.

3 useful tips to help you build remarkable interactive demos.

Tune in next Tuesday for more advice from DemoDash.

P.S.

If you know anyone else who would love these tips, please consider sending them this edition so they can subscribe 🙏
​

​Jason and Eric​
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Say hi on LinkedIn!

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Show, Don't Tell

Learn how to create remarkable interactive demos that make your SaaS product easy to understand and buy. 3 practical tips and examples every Tuesday.

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